Sedgwick County Transportation
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Central Plains Area Agency on Aging/Sedgwick County Department on Aging was one of four agencies awarded a grant in 2011 by the National Center on Senior Transportation. This grant is intended to address mobility needs of culturally and ethnically diverse elders in order to enhance their ability to live independently. CPAAA’s / Sedgwick County Department on Aging’s focus for this grant is to improve public transportation access among Hispanic elders in Sedgwick County. Hispanic Elder Transportation Access (HETA) Action Plan Resources for Older DriversWe Need to Talk - Family Conversations with Older Drivers At the Crossroads - A Guide to Alzheimer’s Disease, Dementia & Driving |
A program of Sedgwick County Department on Aging
2622 W. Central, Suite 500
Wichita, Kansas 67203
(316) 660-5150 or 1-800-367-7298
Fax: (316) 660-1936
The mission of Sedgwick County Transportation (SCT) is to provide safe, accessible and affordable transportation to eligible Sedgwick County citizens to help maintain their mobility.
SCT provides specialized transportation to eligible customers:
- Older adults and their caregivers
- Persons with physical disabilities
- And others
Applicants must be six years of age or older. Riders under the age of 12 must be accompanied by an adult. Services are limited to funding availability. SCT does not provide emergency transportation, transportation to nursing home residents, or rural origination to rural destination transportation.
SCT is a resource for information on all transportation services in the area and makes referrals. SCT developed a Community Mobility Guide that provides helpful information for those who drive and those who do not in order to maintain their community mobility.
Federal, state and local funding sources subsidize rides to make transportation affordable. SCT provides direct service as well as contracted transportation services through vendors.
Vendors
Vendors that SCT contracts with include: ABC Taxi, American Cab, First Class, KETCH, Thunder Enterprises, Timber Lines, Rita’s Rides and Wisdom Travels. Vehicles include sedans, taxi cabs, and wheelchair accessible minivans and buses.
Testimonials
I live in Derby and have no way to get to frequent doctor’s appointments for several medical problems. Through treatment of these medical problems my immune system will be built up and I’ll be able to have two needed surgeries, one on my spine and another on my knee. This transportation service has helped me so much and without them I don’t know what I’d do. My family and friends all work and can’t get off work to take me.
Sharon
Derby,
Kansas
I’m not able to drive because I’m legally blind. I live in Sedgwick and my brother lives 30 miles away in Wichita and works so he can’t help me with transportation. Without your service I’d be stuck and couldn’t get where I need to go. I need it to get to medical appointments, the eye doctor, grocery store, Social Security office and other places. I need this service to maintain life and I don’t know what I’d do without it. The service is low cost, prompt, has clean vehicles and the drivers are friendly and helpful.
Gay
Sedgwick,
Kansas
I’m vision impaired and started using Sedgwick County Transportation about a year ago to get to the eye doctor. It’s important to me to have this service.
Duane
Cheney,
Kansas
Application Process
The SCT application gathers information necessary to determine program eligibility, appropriate funding source(s), co-payment (if any), and special needs. An individual must be determined eligible prior to service. Information provided in the application is kept strictly confidential. To obtain an application, call (316) 660-5150 or 1-800-367-7298, or click on the link below. Once an individual is determined eligible, SCT sends a confirmation letter indicating eligible funding sources, co-payment information and how to purchase a ride card.
If you are completing a Caregiver Application Supplement, you must also complete the Transportation Application
Ride Cards
A ride card is required for service. Ride cards may be purchased in any number of increments. Customer co-payment is $3.00 one way. No refunds are provided.
Scheduling a Ride
Office hours are 8 a.m. to 5 p.m. Monday through Friday. Office is closed on these holidays and transportation service is limited: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Columbus Day, Thanksgiving and Christmas.
Scheduling hours are 8 a.m. to 4 p.m. Monday - Friday. Advance notice requirements are as follows:
Advance Notice Needed for a Ride
If you are ambulatory, call for your ride Monday - Friday one day in advance by 4 p.m.
If you are non-ambulatory (in a wheelchair or need to use wheelchair lift), call for your ride Monday - Friday two days in advance by 4 p.m.
Attendant
One attendant who provides physical assistance to the rider may accompany the rider at no additional charge; additional attendants or guests will have a fare of $3 each way. No more than two attendants or guests may accompany a rider. An attendant must be at least 16 years of age or older.
Packages
Carry-on packages are limited to a total of five packages/bags with each package or bag weighing no more than 5 pounds. Drivers may help a rider carry packages from the door and on/off the vehicle. Request for assistance with packages is required prior to the trip.
No-Show Policy
A “no show” is when SCT makes a scheduled pick up and the rider:
- is not at the designated site, or
- refuses the ride, or
- does not call to cancel the ride within one hour of the scheduled pick-up time.
Rider "No-shows are subject to a $5 fee. If two or more “no shows” occur, service is suspended for 30 calendar days. At the end of the 30 day period, services may be reinstated and will be subject to the same two “no shows” policy. Circumstances which are exceptions to this policy and do NOT count as “no shows” include:
- Customer called SCT to cancel the ride but the vendor providing the ride did not get the message.
- The vendor providing the ride was over 30 minutes late for the scheduled pick-up time.
- Customer could not call to cancel the ride due to an emergency situation.
SCT policies are subject to change
To request information on SCT in alternative formats, call (316) 660-5150 or 1-800-367-7298.