Sedgwick County, Kansas Department on Aging
Transportation Brokerage

Sedgwick County Transportation Brokerage

A Program of Sedgwick County Department on Aging
1015 Stillwell, 2nd Floor
Wichita, Kansas 67213
(316) 660-5150 or 1-800-367-7298
Fax: (316) 383-7324

Sedgwick County Transportation Brokerage (SCTB) provides specialized transportation to eligible customers:

• Older adults and their caregivers

• Persons with physical disabilities

• Medicaid recipients

• And others

Applicants must be 60 years of age or older.  Services are limited to funding availability.  SCTB does not provide emergency transportation, transportation to nursing home residents, or rural origination to rural destination transportation.

SCTB is a resource for information on all transportation services in the area and makes referrals.

Federal, state and local funding sources subsidize rides to make transportation affordable.  Customer co-payment is $3.00 one way.  No refunds are provided.

VENDORS

SCTB provides some service directly in rural Sedgwick County, and contracts remaining service with seven vendors to provide transportation in Wichita and rural Sedgwick County.  These vendors include ABC Taxi, American Cab, First Class, KETCH, Thunder Enterprises, Timber Lines and Wisdom Travels.  Vehicles include sedans, taxi cabs, and wheelchair accessible minivans and buses.  

APPLICATION PROCESS

The SCTB application gathers information necessary to determine program eligibility, appropriate funding source(s), co-payment (if any), and special needs.  An individual must be determined eligible prior to service.  Information provided in the application is kept strictly confidential.  To obtain an application, call (316) 660-5150 or 1-800-367-7298, or click on the link below.  Once an individual is determined eligible, SCTB sends a confirmation letter indicating eligible funding sources, co-payment information and how to purchase a ride card. 

Transportation Application
Caregiver Application
Adobe Acrobat Reader Required.

RIDE CARDS

A ride card is required for service.  Ride cards may be purchased in any number of increments.

SCHEDULING A RIDE

Office hours are 8 a.m. to 5 p.m. Monday through Friday. Office is closed on these holidays and transportation service is limited: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving and Christmas.

Scheduling hours are 8 a.m. to 4 p.m. Monday through Friday. Advance notice requirements are as follows:

ATTENDANT

An attendant who provides physical assistance to the rider may accompany the rider at no additional charge.  An attendant must be at least 16 years of age or older. 

PACKAGES

Carry-on packages are limited to a total of five packages/bags.  Drivers may help a rider carry packages from the door and on/off the vehicle. 

NO-SHOW POLICY

A “no show” is when SCTB makes a scheduled pick up and the rider:

• is not at the designated site, or

• refuses the ride, or

• does not call to cancel the ride within one hour of the scheduled pick-up time.

“No shows” are subject to up to a $13 fee billed to the rider. If two or more “no shows” occur, service is suspended for 30 calendar days. At the end of the 30 day period, services may be reinstated and will be subject to the same two “no shows” policy. Circumstances which are exceptions to this policy and do NOT count as “no shows” include:

• Customer called SCTB to cancel the ride but the vendor providing the ride did not get the message.
• The vendor providing the ride was over 30 minutes late for the scheduled pick-up time.
• Customer could not call to cancel the ride due to an emergency situation.

SCTB policies are subject to change

DRIVING SAFELY LONGER

Self-awareness is the key to safe driving.  Click here to take a short test to assess your driving ability.

MEDICATIONS THAT AFFECT DRIVING ABILITY

• Tranquilizers

• Narcotic Pain Pills

• Sleep Medicines

• Anti-depressants

• Cough Medicines

• Antihistamines

• Decongestants

Need information on AARP’s Driver Safety Program?  Click here for information, and the site also has some excellent safety tips.

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© Copyright 2008, Sedgwick County Department on Aging
last update: 04/03/08
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