What to Expect from Your Targeted Case Manager (TCM)

Sedgwick County > Human Services > SCDDO > Targeted Case Mananager

Targeted Case Management (TCM) services assist the person and their support network to identify, select, obtain, coordinate, and use both paid services, and natural supports to achieve their preferred lifestyle. The case manager serves as an advocate and the coordinator of services that are needed.

Ten possible questions to ask providers when searching for case management services:

How much experience do your case managers have?
How long have they worked for your agency?
What is your turnover rate for case managers?
How many individuals are on each caseload?
I am interested in a case manager who:
Am I able to meet with potential case managers?
How often do your case managers have contact with their families?
How much will we be charged for case management? (Only applies to people without Medicaid.)
How much involvement in the community do your case managers have with clients?
Does your agency have an after hours emergency number to call in case of a crisis at home or school?

If I have questions or concerns regarding my case manager, whom should I call?

Please contact their supervisor at the agency they work for. If that doesn’t resolve your concern or problem, please contact Nicole Hall, Case Management Coordinator, at Sedgwick County Developmental Disability Organization (316) 660-7644.

The TCM supervisor can also assist you with finding a different case manager at their agency if needed.

If at any time you choose to change case management agencies, please contact the SCDDO Service Access & Outreach department at (316) 660-7640. They will share the options that are available and send you the required paperwork.