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9-1-1 Emergency Communications

Public Education

9-1-1 Citizen's Academy

Sedgwick County Emergency Communications, or 9-1-1, gives residents opportunities to experience the emergency system from a call-taker’s perspective through the 9-1-1 Citizen’s Academy. Residents who participate  will get an inside look at the system, listen to live 9-1-1 calls and radio traffic, and observe dispatch operations.

The Citizen’s Academy is offered on a quarterly basis. The class is a total of 12 hours, which is divided into three four-hour sessions. The first two sessions take place on consecutive Saturdays from 8 a.m. to noon, and the final observation session is scheduled with each student.

For more information and to apply to the academy, contact Elora Randleas at erandlea@sedgwick.gov, or click here to download the Citizen's Academy application.

9-1-1 Internship

The Emergency Communication’s Internship Program offers college students an opportunity to observe and participate in a large emergency communications center. Interns cycle through every facet of the dispatch center including training, call taking, dispatching for law enforcement, EMS and fire, dispatching on all three shifts, supervising, and quality assurance.

Interns are expected to work at least three days or 20 hours per week during the 12-week internship.

Get more information about the internship program, including requirements, and to download the application.

9-1-1 for Kids

Be sure children know what 9-1-1 is, how to dial from a home and cell phone, and to trust the 9-1-1 call taker. Make sure your child is physically able to reach at least one phone in your home. When calling 9-1-1 your child needs to know his/her name, parent’s name, telephone number, and most importantly your address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up.

Request a Presentation

If you'd like a member of the 9-1-1 team to speak at a meeting, gathering or to a classroom, contact Elora Randleas at erandlea@sedgwick.gov or 660-4982.