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9-1-1 Emergency Communications

About Sedgwick County Emergency Communications

Mission

To provide the people of Sedgwick County the vital communications link to emergency service personnel and equipment; and to join in the effort of government in bettering the quality of life and preservation of property for every person within Sedgwick County.

Serving Sedgwick County

Sedgwick County Emergency Communications is the primary answering point for 9-1-1 calls in Sedgwick County and provides dispatch services for the Sedgwick County Sheriff's Office, Sedgwick County Fire Department, and Sedgwick County Emergency Medical Service. Additionally, they provide dispatch services for the Wichita Police and Fire Departments, as well as outlying municipalities including: Andale, Bel Aire, Cheney, Clearwater, Colwich, Derby, Eastborough, Garden Plain, Goddard, Haysville, Kechi, Maize, Mt. Hope and Park City.

Emergency Communications is an accredited agency for medical responses through the National Academy of Emergency Medical Dispatch. This accreditation program dictates how our medical quality assurance is conducted – sets the minimum percentage of medical calls to review and what is to be graded.

Classification of Emergency Calls

Law Enforcement
  • Priority “E” - Calls where a life-threatening situation exists or a serious felony crime is in progress.

  • Priority “1” – A serious crime has just occurred or is imminent, bodily injury has occurred or is imminent or another agency requires immediate law enforcement assistance.

  • Priority “2” – A crime has just occurred of a non-life threatening nature and immediate response is not needed to arrest the offender or an incident which indicates a potential, but no certain probability, of a more serious situation than indicated.

  • Priority “3” – Does not require a rapid response to prevent injury or property damage. Typically report calls.

Fire and EMS
  • Priority “E” – Calls where a life-threatening medical problem exists or serious trauma. Includes all incidents with a person trapped. Example: person not breathing, house fire with persons trapped, motor vehicle accident with someone trapped.

  • Priority “1” – Incidents where there is a potential for a problem to worsen, but no one is in immediate danger. Ex: House fire, grass fire.

  • Priority “2” – Non-life threatening medical situations, but where a response is still needed. For fire departments, it is checking a situation which is now under control or not an immediate problem. Ex: fall with a single injury to the patient, sick person who is conscious and breathing okay. Gas odor outside, check a fire that is out.

  • Priority “3” – For EMS, calls that only require a notification of personnel, not a response, such as a bomb threat or lost juvenile. It also includes all scheduled transfers. For fire, it is primarily notification type situations and electric lines down – a major problem during severe weather.