Sedgwick County...working for you

Contact

  • Emergency Communications Interim Director Kim Pennington

    Kim Pennington
    Director

    EMERGENCY CALLS ONLY:
    9-1-1
    or 316.263.6011 If calling from outside Sedgwick County.

    Administrative Number:
    p. 316.660.4977

    This number should not to be used to report emergencies and is not staffed 24/7.

    714 N. Main
    Wichita, KS 67203

Using 9-1-1

When should I call 9-1-1?

  • Call 9-1-1 if a person, animal or property has been harmed or is in danger of being harmed.

  • Call 9-1-1 if you need a police officer, firefighter or ambulance.

  • Call 9-1-1 before you burn - after you get a permit from the fire department.

Can I call 9-1-1 from any phone?

  • You can call 9-1-1 from a land line or mobile phone.

  • If you call from a mobile phone, 9-1-1 dispatchers do NOT receive your phone number or location automatically.

  • Know where you are: an address, intersection or highway mile marker.

  • Know your phone number! If emergency personnel cannot find your location, we can call you back for more information

If I call 9-1-1, will there be an immediate response?

  • All life-threatening emergencies are responded to immediately.

  • Other calls are handled by priority; the situations which could cause the most harm to people or property are handled before those with no safety issues.

What should I do if a dispatcher doesn't answer immediately?

  • Stay on the line. 9-1-1 calls are answered in the order received.

  • Be ready with your information - address, telephone number and problem.

  • If you hang up or are disconnected, the call still comes through to the 9-1-1 dispatcher. They will try to call you back. If no one answers, law enforcement officers will be sent to the address on the call.

Do 9-1-1 dispatchers provide emergency medical instructions?

  • 9-1-1 dispatchers can help with:

    • CPR on someone who isn't breathing and may not have a pulse

    • Emergency childbirth

    • Severe bleeding problems

    • Being prepared for the emergency crews

Does 9-1-1 work with poison control?

  • The 9-1-1 dispatcher will ask you questions to determine if an ambulance is needed.

  • Your call can be transferred to poison control.

  • The 9-1-1 dispatcher will monitor the call in case the patient's condition gets worse and EMS would be needed.

When should I teach my child about 9-1-1?

  • If a child can read numbers and dial the phone, he/she can be taught  to call 9-1-1. Some children can do this at age 2 to 3 years old, others are 5 years old before they understand.

  • Teach them when to call 9-1-1. Children can recognize emergencies such as fire or someone unconscious. They can also be taught when law enforcement officers are needed.

  • Remind them 9-1-1 is for emergencies only.

Can 9-1-1 handle TDD (telephone device for the deaf) calls?

  • 9-1-1 can be used for both TDD calls and hearing calls.

  • Telephone equipment immediately identifies TDD calls and the 9-1-1 dispatcher is able to go right into TDD mode.

What if the caller does not speak English?

  • The 9-1-1 dispatcher immediately connects the call to an interpreter.

  • 9-1-1 dispatchers have 24-hour access to interpreters for more than 100 languages and dialects.

  • As soon as the 9-1-1 dispatcher determines there is an emergency, help will be sent.

Remember to:

  1. Describe the problem.

  2. Give the address or location.

  3. Stay on the phone


Sedgwick County...working for you

Mission: To assure quality public services that provide for the present and future well-being of the citizens of Sedgwick County.