Work for 9-1-1
Emergency Communications work is difficult but rewarding. It involves the need for great focus and attentiveness because the cost of mistakes are serious and/or life threatening. The work is fast paced and ever changing, and allows employees to truly make a difference. Keys for successful applicants include the ability to:
- Reason clearly, analyze situations rapidly and accurately
- Follow instructions quickly and accurately
- Hear and distinguish between several voices at the same time while acquiring and retaining information
- Function efficiently and calmly under pressure
- Communicate effectively with irate persons and handle emotional situations
- Operate complex computerized equipment rapidly and accurately
- Monitor at least four screens simultaneously
- Speak clearly, distinctly, and concisely
- Read and understand maps
Salary and Benefits
Starting pay for trainees is competitive and allows for promotion after six months with a pay increase. We also provide shift differential pay for second and third shifts. Sedgwick County offers an excellent benefit package that includes health and dental insurance plans, vacation and sick leave, retirement, and opportunities to participate in deferred compensation plans and reimbursement accounts. Visit www.hrepartners.com for more information.
9-1-1 is a 24-hour department, with eight-hour shifts. There is no guarantee on shift assignment or how long an employee will spend on a particular shift. Each employee receives two consecutive days off, granted by seniority, which may be changed when departmental scheduling requires. The department maintains a rotating on-call schedule, as well as a rotating forced overtime schedule.
- 1st Shift: 6:30 a.m. to 3 p.m.
- 2nd Shift: 2:30 p.m. to 11 p.m.
- 3rd Shift: 10:30 p.m. to 7 a.m.
- AM Shift: 10 a.m. to 6:30 p.m.
- Late AM Shift: 11 a.m. to 7:30 p.m.
- PM Shift: 6:30 p.m. to 3 a.m.
- Late PM Shift: 8:00 p.m. to 4:30 a.m.
- Have a high school diploma or GED
- Submit application to Sedgwick County (www.hrepartners.com)
- Pass a keyboard test at 35 words per minute
- Score at least a 20 on the Wonderlic test
- Attend required informational meeting
- Complete four-hour mandatory observation
- Pass extensive criminal background check
- Attend panel interview
- Pass physical exam and drug screen
- Call Taker Trainee:
- Eight-weeks academic training
- Three-weeks on-the-job training with a Communications Training Officer
Successful completion requires:
- Pass each written exam with a score of 80% or better
- Pass practical exam with a score of 80% or better
- Become certified in emergency medical dispatch
- Become certified in CPR
- Receive clearance for the National Crime Information Center database
Be a Part of the Team
The area of public safety communications is an important link between citizens and emergency services in Sedgwick County. Each year, the Sedgwick County Emergency Communications office processes approximately 650,000 calls for service. Sedgwick County Emergency Communications provides services for over 30 agencies.
For current employment opportunities visit www.hrepartners.com. To be notified about new job positions, send an email with your name, email address, and phone number to firstname.lastname@example.org. A member of Sedgwick County Emergency Communications will contact you when a job position is posted online at www.hrepartners.com, so you may start the application process.